Cookies Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Creating Connection Through Technology

At Nabi Family Therapy, we believe technology should bring families closer together, not create barriers. Just as we nurture trust in our therapeutic relationships, we want you to feel confident about how our website works. This Cookies Policy explains how we use cookies and similar technologies to enhance your experience while respecting your privacy.

Like the gentle development of a butterfly (nabi in Korean), our use of cookies is designed to help your website experience evolve and improve with each visit, making it easier for you to find the support your family needs.

What Are Cookies?

Cookies are small text files that websites store on your device (computer, tablet, or phone) when you visit them. Think of them as friendly helpers that remember your preferences and make your browsing experience smoother.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function properly and cannot be disabled:

  • Security Cookies: Protect against fraudulent activity and ensure secure connections

  • Session Cookies: Remember your actions during a single browsing session

  • Load Balancing Cookies: Ensure our website loads quickly and efficiently

  • Accessibility Cookies: Remember your accessibility preferences

Why we need them: These cookies ensure you can safely navigate our website, schedule appointments, and access resources without interruption.

Analytics Cookies (With Your Consent)

These cookies help us understand how families use our website:

  • Google Analytics: Tracks page visits, session duration, and popular content

  • User Behavior Analytics: Shows us which resources are most helpful to families

  • Performance Monitoring: Helps us identify and fix technical issues

How this helps you: By understanding which therapy resources and information are most valuable, we can create more content that supports families like yours.

Preference Cookies (With Your Consent)

These cookies remember your choices to personalize your experience:

  • Language Preferences: Remember if you prefer Korean or English content

  • Display Settings: Remember your preferred text size or color contrast

  • Location Preferences: Remember your preferred office location for appointments

  • Form Data: Remember information you've entered in contact forms (never sensitive data)

Your benefit: Each time you visit, our website feels familiar and tailored to your family's needs.

Marketing Cookies (With Your Consent)

These cookies help us share relevant mental health resources with families who might benefit:

  • Social Media Integration: Enable sharing of helpful resources on social platforms

  • Content Personalization: Show relevant blog posts and therapy resources

  • Newsletter Tracking: Understand which email content resonates with families

Our promise: We only use marketing cookies to share genuinely helpful information about family therapy and mental health resources.

How We Use Cookies

Enhancing Your Experience

  • Remembering Your Preferences: Language, accessibility settings, and display options

  • Improving Navigation: Making it easier to find therapists, resources, and appointment scheduling

  • Personalizing Content: Showing relevant blog posts and therapy resources for your family's needs

Understanding Our Community

  • Popular Resources: Learning which therapy resources help families most

  • Website Performance: Ensuring fast, reliable access to mental health information

  • Content Effectiveness: Understanding which articles and resources provide the most value

Protecting Your Safety

  • Security Monitoring: Detecting and preventing fraudulent activity

  • Secure Connections: Ensuring your communications with us remain private

  • Technical Maintenance: Identifying and fixing issues that could affect your experience

Your Cookie Choices

We believe in giving families control over their digital experience:

Browser Settings

Most web browsers allow you to:

  • View Cookies: See what cookies are stored on your device

  • Block Cookies: Prevent new cookies from being saved

  • Delete Cookies: Remove existing cookies from your device

  • Set Preferences: Choose which types of cookies to accept

Our Cookie Banner

When you first visit our website, you'll see a cookie banner that lets you:

  • Accept All: Give consent for all cookie types

  • Customize Settings: Choose which types of cookies you're comfortable with

  • Essential Only: Use only the cookies necessary for basic website function

  • Learn More: Access detailed information about each cookie type

Managing Preferences

You can change your cookie preferences at any time:

  • Cookie Settings Link: Available in our website footer

  • Browser Controls: Use your browser's built-in cookie management tools

  • Contact Us: Reach out if you need help with cookie settings

Impact of Cookie Choices

If You Accept All Cookies

  • Full website functionality and personalization

  • Improved content recommendations

  • Better understanding of how we can serve families

  • Enhanced security and performance monitoring

If You Choose Essential Cookies Only

  • Basic website functionality maintained

  • Appointment scheduling and contact forms work normally

  • Limited personalization and content recommendations

  • Reduced analytics data to improve our services

If You Block All Cookies

  • Some website features may not work properly

  • You may need to re-enter preferences on each visit

  • Appointment scheduling may require alternative methods

  • Security features may be limited

Third-Party Cookies

Some cookies on our website are set by trusted third-party services:

Google Analytics

  • Purpose: Understanding website usage and improving user experience

  • Privacy Policy: https://policies.google.com/privacy

  • Opt-out: https://tools.google.com/dlpage/gaoptout

Social Media Platforms

  • Purpose: Enabling sharing of helpful resources

  • Control: Managed through your social media privacy settings

  • Information: Each platform has its own privacy policy

Appointment Scheduling System

  • Purpose: Secure appointment booking and management

  • Security: HIPAA-compliant with robust privacy protections

  • Control: Essential for scheduling functionality

Cookies & Your Privacy

What Cookies Don't Contain

  • Personal Health Information: Never stored in cookies

  • Payment Details: Credit card information is never saved in cookies

  • Sensitive Personal Data: Therapy notes, family details, or private communications

  • Login Credentials: Passwords or other security information

How We Protect Cookie Data

  • Encryption: Sensitive cookie data is encrypted

  • Secure Transmission: Cookies are sent over secure connections

  • Limited Retention: Cookies expire and are automatically deleted

  • Access Controls: Only authorized systems can read our cookies

Cookie Retention

Different cookies have different lifespans:

Session Cookies

  • Duration: Deleted when you close your browser

  • Purpose: Maintain your session while browsing

Persistent Cookies

  • Short-term (30 days): Remember recent preferences and settings

  • Medium-term (1 year): Analytics data and performance monitoring

  • Long-term (2 years): Long-term preferences and accessibility settings

Manual Deletion

You can delete cookies at any time through your browser settings or our cookie preference center.

Updates to This Cookie Policy

We may update this policy to reflect:

  • Changes in cookie technology

  • New website features or services

  • Legal or regulatory requirements

  • Feedback from families we serve

How We'll Notify You

  • Website Banner: Prominent notice of significant changes

  • Email Updates: For current clients and newsletter subscribers

  • Effective Date: Always clearly displayed at the top of this policy

Browser-Specific Cookie Management

Google Chrome

  1. Click the three dots menu → Settings

  2. Advanced → Privacy and security → Site Settings

  3. Cookies and site data

  4. See all cookies and site data

Mozilla Firefox

  1. Click the menu button → Options

  2. Privacy & Security

  3. Cookies and Site Data

  4. Manage Data

Safari (Mac)

  1. Safari menu → Preferences

  2. Privacy tab

  3. Manage Website Data

Microsoft Edge

  1. Click the three dots menu → Settings

  2. Site permissions

  3. Cookies and site data

  4. See all cookies and site data

Our Commitment to Transparency

At Nabi Family Therapy, we believe that healing happens when families feel safe and informed. Just as we create a space of belonging in our therapy sessions, we want your digital experience with us to feel secure and transparent.

Our use of cookies reflects our core values:

  • Respect: Honoring your choices and preferences

  • Safety: Protecting your privacy and security

  • Connection: Using technology to bring families closer to the support they need

  • Growth: Continuously improving based on your feedback and needs

Like the butterfly's gentle metamorphosis, we want your experience with our website to evolve in ways that support your family's journey toward healing and connection.

Thank you for trusting us with your family's digital experience. If you have any questions about cookies or any other aspect of our website, please don't hesitate to reach out. We're here to support you every step of the way.