Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
A Place to Belong - Built on Trust
At Nabi Family Therapy, we believe that every family deserves to feel connected, seen, safe, and supported. Just as the butterfly (nabi in Korean) represents growth and gentle strength, we understand that healing begins with trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services or visit our website.
Your privacy is fundamental to the therapeutic relationship we build together. We are committed to maintaining the confidentiality and security of your personal information in accordance with applicable laws, including HIPAA (Health Insurance Portability and Accountability Act) and state privacy regulations.
Information We Collect
Personal Information You Provide
When you contact us or use our services, we may collect:
Contact Information: Name, email address, phone number, mailing address
Demographic Information: Age, preferred pronouns, language preferences
Insurance Information: Insurance carrier details, policy numbers, coverage information
Therapeutic Information: Mental health concerns, treatment goals, session notes, assessments
Family Information: Information about family members relevant to treatment
Payment Information: Billing details, payment methods (processed securely through third-party providers)
Communication Records: Emails, messages, and other correspondence with our practice
Information Collected Automatically
When you visit our website, we may automatically collect:
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on pages, referral sources
Cookies and Similar Technologies: To enhance your browsing experience
Information from Third Parties
We may receive information from:
Insurance Providers: Coverage verification and claims processing
Healthcare Providers: With your written consent, for coordinated care
Legal Guardians: For minors or individuals with legal guardians
How We Use Your Information
We use your personal information to:
Provide Therapeutic Services
Conduct therapy sessions and assessments
Develop and implement treatment plans
Coordinate care with other healthcare providers (with your consent)
Maintain clinical records as required by law
Administrative Purposes
Schedule appointments and send reminders
Process payments and handle insurance claims
Communicate about your treatment
Comply with legal and regulatory requirements
Improve Our Services
Analyze website usage to enhance user experience
Evaluate the effectiveness of our programs
Develop new services that better serve families
Legal and Safety Purposes
Comply with applicable laws and regulations
Protect the safety of clients and staff
Respond to legal proceedings or government requests
Information Sharing & Disclosure
We respect your privacy and limit the sharing of your information. We may share your personal information only in the following circumstances:
With Your Consent
Coordinating care with other healthcare providers
Sharing information with family members as you direct
Participating in research studies (only with explicit consent)
As Required by Law
Reporting suspected child or elder abuse
Responding to court orders or subpoenas
Complying with mandatory reporting requirements
Preventing imminent harm to yourself or others
Business Operations
Insurance Companies: For coverage verification and claims processing
Payment Processors: To handle billing (using secure, HIPAA-compliant systems)
Business Associates: Third-party vendors who assist with operations (all bound by confidentiality agreements)
In Case of Emergency
Contacting emergency services if there is imminent danger
Notifying emergency contacts as appropriate
Your Rights & Choices
You have important rights regarding your personal information:
Access and Correction
Request access to your personal information
Request corrections to inaccurate information
Obtain copies of your clinical records (fees may apply)
Communication Preferences
Choose how we communicate with you
Opt out of non-essential communications
Request confidential communications
Restrictions
Request restrictions on how we use your information
Object to certain uses of your information
Request that we not share information with specific individuals
Data Portability
Request that we transfer your information to another provider
Receive your information in a commonly used format
Complaints
File complaints about our privacy practices
Contact regulatory authorities if you believe your rights have been violated
Data Security & Protection
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
Encryption of data in transit and at rest
Secure servers and databases
Regular security updates and patches
Multi-factor authentication for staff access
Administrative Safeguards
Staff training on privacy and security practices
Regular security risk assessments
Incident response procedures
Business associate agreements with third parties
Physical Safeguards
Secure office facilities with controlled access
Locked filing cabinets for physical records
Secure disposal of confidential information
Clean desk policies
Data Retention
We retain your personal information only as long as necessary:
Clinical Records
Maintained according to state licensing requirements (typically 7-10 years after last contact)
Longer retention for minors (until age of majority plus required retention period)
Administrative Records
Billing and insurance information: 7 years
Website usage data: 2 years
Marketing communications: Until you opt out
Secure Disposal
When retention periods expire, we securely dispose of information through:
Shredding of physical documents
Secure deletion of electronic files
Certificate of destruction from disposal services
Children's Privacy
We are committed to protecting the privacy of children and families:
Minors Under 18
Parental consent required for treatment
Age-appropriate privacy protections
Gradual inclusion of minors in privacy decisions as developmentally appropriate
Family Therapy Considerations
Balancing individual privacy with family treatment needs
Clear communication about information sharing within families
Respect for each family member's privacy rights
Cookies & Website Privacy
Our website uses cookies and similar technologies:
Types of Cookies
Essential Cookies: Necessary for website functionality
Analytics Cookies: To understand how visitors use our site
Preference Cookies: To remember your settings and preferences
Your Cookie Choices
Most browsers allow you to control cookies
You can delete or block cookies, though this may affect site functionality
Third-party analytics tools may have their own opt-out mechanisms
Third-Party Services
We may use third-party services that have their own privacy policies:
Current Third-Party Services
Website hosting and maintenance
Email communication platforms
Scheduling and practice management systems
Payment processing services
Insurance verification services
We carefully vet all third-party providers to ensure they meet our privacy and security standards.
International Data Transfers
Currently, we do not transfer personal information outside the United States. If this changes, we will:
Provide notice of such transfers
Ensure adequate protection through approved mechanisms
Obtain consent where required
Changes to This Privacy Policy
We may update this Privacy Policy to reflect:
Changes in our practices
Legal or regulatory requirements
Feedback from clients and families
Notice of Changes
We will post updated policies on our website
Significant changes will be communicated directly to current clients
The effective date will be clearly indicated
For HIPAA Complaints
You may also file complaints with:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/
Our Commitment to You
At Nabi Family Therapy, we understand that trust is the foundation of healing. Just as every family deserves to feel connected and supported, your privacy deserves our utmost care and protection. We believe that when families feel safe to be vulnerable, healing becomes possible.
Like the butterfly's gentle strength, we approach your privacy with both tenderness and unwavering commitment to protection. Your story, your struggles, and your journey toward healing are sacred to us.
If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to reach out. We're here to support you and your family every step of the way.
This Privacy Policy is designed to be comprehensive while remaining accessible. We believe in transparency and want you to feel informed and empowered about your privacy rights. Thank you for trusting us with your family's care.